Amazon Account Management Services –
Case Study – Linked Account Violation

Name: Amazon Appeal and POA
Brand: The Appeal Guru
Rating: 5 (296 reviews)

Client Background

E-commerce Marketplace deactivated our client’s account after it was mistakenly linked to an unrelated suspended account. The challenge was to determine why the accounts were connected and develop a comprehensive appeal to reinstate the account.

Suspension Reason & Challenges

Our client’s e-commerce seller account was suspended after the platform determined that it was linked to another account on the system. The platform’s automated checks identified similarities in certain account details and concluded that the second account belonged to our client. However, the connection between the two account owners is strictly personal, with no business relationship.

During a recreational trip, our client stayed at the other account owner’s residence for a few days and accessed their seller account using the shared internet connection. This incidental activity led the platform to associate the two accounts, resulting in the suspension. As a result, our client faced a loss of sales, restricted access to funds, and was unable to continue trading on the platform.

Process, Outcome & Results

After numerous discussions with E-commerce expert to gain a clear understanding of the violation, identify the required documentation, and submit several appeals, our client’s account was successfully reinstated. The reinstatement resulted in a noticeable positive impact on the business, including a recovery in sales, enhanced compliance, and strengthened internal oversight processes.

The reinstatement had a significant positive impact on the business, leading to a recovery in sales, enhanced compliance, and the establishment of stronger internal oversight mechanisms. To prevent future violations, the client has since implemented ongoing staff training, continuous compliance monitoring, and improved account security measures. These proactive steps ensure full alignment with Marketplace’s policies and mitigate the risk of similar issues arising in the future.

Conclusion & Call to Action

Navigating e-commerce account suspensions can be a complex and challenging process. If you are facing a similar issue or require assistance in reinstating a suspended account, our team specializes in efficiently resolving suspension cases with a proven track record of success.

We provide expert guidance and strategic solutions to help you navigate ecommerce’s policies, achieve account reinstatement, and establish long-term compliance. Contact us today for tailored support designed to restore your account and safeguard your business operations.

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