Suspended Amazon Account Service –
Case Study – Superwarehouse Casestudy

Name: Amazon Appeal and POA
Brand: The Appeal Guru
Rating: 5 (296 reviews)

Client Background

Our client is an e-commerce seller who was using E-commerce platforms to grow their online business.

They had been selling a range of products successfully and decided to hire a Virtual Assistant (VA) to help manage the increasing workload. The VA was responsible for customer service and order management.

Suspension Reason & Challenges

The client’s e-commerce seller account was suspended due to a breach of the platform’s Customer Review Policy. A virtual assistant (VA) contacted customers, offering refunds in exchange for removing or modifying negative reviews—an action strictly prohibited by the platform. Although the client was unaware of the VA’s conduct and had not authorised it, they accepted full responsibility for the oversight.

The suspension led to a significant loss in sales, restricted access to funds, and damaged the business’s reputation on the platform.

Our Appeal Strategy

The appeal process began with a thorough analysis of the e-commerce platform’s suspension notice. We identified the root causes of the issue: the failure in vetting the VA and ensuring adherence to the platform’s policies. We’ve advised the client to acknowledge the violation, even though the VA was behind the unauthorised actions.

Ultimately, the client is accountable for everything that happens on their seller account. We then created a Plan of Action, outlining corrective measures such as the termination letter of the VA, direct communication with affected customers, and the implementation of stricter internal protocols.

The client also provided us with supporting documentation, such as the hiring contract and the termination letter for the VA and the order details that caused this violation.

Outcome & results

After multiple calls with Marketplace and submitting 3 appeals in total, our client’s account was reinstated. The positive impact on the business was evident through a recovery in sales, improved compliance, and stronger internal oversight mechanisms. The client has since implemented ongoing staff training, compliance monitoring, and third-party vetting processes. These steps ensure that the business is fully aligned with E-commerce’s policies and that such violations will not re-occur.

Conclusion & Call to Action

If you’re facing a similar situation or need assistance in reactivating your suspended account, we specialize in swiftly resolving suspension cases with a high success rate. We offer expert strategies to help you navigate E-commerce’s policies, reinstating your account and ensuring long-term compliance. Reach out to us today for personalized support tailored to your business needs.

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