FAQ

We generously offer a 100% or 70% refund guarantee based
on the status of your Seller Account and Suspension.

Definitely! This is indeed the first step. We investigate your account and performance to intricate levels so that we can offer you the most appropriate advice.

As a partner, we will provide you with the best analysis service and an appeal for your Amazon account, but unfortunately, due to the nature of the business and industry, we cannot manipulate the outcome from Amazon’s end.

If you follow our instructions and do not implement any changes in the appeal documents, we assure you a money-back guarantee depending on the case and your account status. Amazon appeals process can go up to 15 rejections. We value our time and your time, if we think the account cannot be reinstated, we will stop working on the case and issue you a full refund. It will be our decision when to conclude the case.

We shall continue handling the appeal for your account until your account has been re-instated. This will include all the consecutive responses that Amazon demands regarding your account suspension and activation. We do a thorough check-up for every reply from Amazon and correct the mistakes so that you are back in action in no time. The best part – we only charge you once!

Although the service depends on individual cases, we very well understand time is money and do our best to deliver your appeal within 24-72 hours after investigation. Amazon takes 1-7 days to deliver a response, and we cannot control their response time. From our experience, Accounts have been reinstated in an hour, a day, a few days and up to 90 days.

Once your account has been reinstated, we are out of the contract. Amazon can suspend the account again for any other violations. Service is limited to one suspension only.

Alteration of the appeal

Not complying with the points listed in the appeal. (e.g. deleting particular listings or making changes)
Incomplete information-sharing regarding your Amazon account

Incomplete or inaccurate information about invoices, suppliers, authorization, etc

Sharing our appeals on online forums, web chats, or other public domains without our written consent

Going against our recommendations for contacting Amazon or re-submissions

If we reinstate your account and the account gets suspended again for similar reasons, we cannot guarantee that your account will be re-activated.

Ceasing communication with us before your account queries has been activated or resolved.

Amazon customarily delivers a response within 1 – 7 working days, but through the experience, we have also seen responses to take up to 1 – 3 weeks.

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