A plan of action has several parts, namely, recognition, solution, and prevention. First, you need to recognize the root of the problem. Why was your Amazon suspended in the first place? Once you recognized the problem, it’s time to dive into the solution.
The second step is pretty much a damage control situation. In this step, you refund customers that were affected by the problematic transactions and solved anything that your customers have problems.
Then, you need to write an appeal letter to Amazon asking to reinstate your account. Find their current mailing address on their website as their emailing address sometimes change. An Amazon account customer service associate will cater to your appeal letter.
The agent will be persistent or not persistent, according to your case. If you completely accomplished everything that they’ve asked you to provide, the earlier your suspension account will be lifted from them.
What are the things to include in your appeal letter? First, you need to detail the misunderstanding that happened. If you’re not guilty of what they’re accusing you of, send them all possible evidence to prove your innocence.
Some of these evidences could be receipts, photos, and so on. Second, you need to provide an actionable plan to prevent the problematic transaction from happening again. Amazon needs to be reassured that this problem isn’t going to appear in the future.
Lastly, once your suspended account is back in action, please try to look up on the Amazon suspension policies. Keep yourself familiar with their do’s and don’ts to prevent future Amazon account suspensions.